Return Policy
Last Updated: September 17, 2026
At STOPi.pk, we are committed to providing our customers with quality adult wellness and intimate products while maintaining complete privacy and discretion.
Because of the intimate and personal nature of our products, we follow a strict hygiene and safety policy for returns and exchanges.
1. Return Eligibility
For hygiene and health-safety reasons, adult intimate products cannot generally be returned or exchanged once the package has been opened, used, or the product seal has been broken.
A return may be considered only when:
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The wrong product was sent by STOPi.pk.
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The product received is damaged or defective upon delivery.
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The product is materially different from the product ordered.
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The package contains a missing item due to a fulfillment error.
Any eligible return must be reported to us within 48 hours of receiving the order.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible.
Email us at:
Please include:
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Your order number
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Your name
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A description of the issue
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Clear photographs or video showing the problem
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Photographs of the package and shipping label, if applicable
Our team will review the issue and may request additional information before approving a replacement or other appropriate resolution.
3. Wrong Product Received
If you receive a product different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product. The incorrectly supplied item may need to be returned according to our instructions.
4. Change of Mind
Due to hygiene and personal-use considerations, we do not accept returns simply because you changed your mind, selected the wrong product, or no longer want the item after delivery.
Please carefully review the product details, size, specifications, and features before placing your order.
5. Opened or Used Products
For hygiene reasons, we cannot accept returns or exchanges for products that have been:
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Opened
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Used
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Tested
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Washed or cleaned
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Removed from their original sealed packaging
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Altered or damaged after delivery
This policy helps protect the health, safety, and privacy of all our customers.
6. Packaging and Discretion
If a return is approved, please keep the product in its original packaging and follow the return instructions provided by our support team.
We respect your privacy and handle return-related information confidentially.
7. Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the approved return.
Shipping charges may not be refundable unless the return is due to an error on our part or another situation covered by our return policy.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We can only cancel an order if it has not already been processed or dispatched.
Once an order has been dispatched, it may no longer be possible to cancel it.
9. Return Approval
Do not send any product back without contacting STOPi.pk first.
Unauthorized returns may not be accepted or processed.
Our team will provide return instructions when a return is approved.
10. Contact Us
If you have questions about our Return Policy or need assistance with an order, please contact:
STOPi.pk
Email: info@stopi.pk
Website: STOPi.pk
We are committed to handling every eligible return request fairly, professionally, and with respect for your privacy.
Note: This Return Policy is intended as general store policy information and does not override any mandatory consumer rights or applicable laws and regulations.